Genesys opens new R&D centre in Galway

Announcement marks another milestone for company’s EMEA push

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Image: Genesys

Genesys, a global cloud leader in customer experience orchestration, has opened a re research and development centre in Galway – its largest such facility in Europe.

Genesys set up in Galway following the acquisition of local start-up Altocloud in 2018. The region was quickly identified as a European hub for its software development activities. Since then, the company has grown its Irish team from fewer than 20 to more than 350 employees. This led to the move to the new 35,000 square feet waterside development at Bonham Quay in the heart of the city.

“We are developing the future of customer experience for many of the best-known companies around the world. The new centre in Galway is integral to this and brings a great environment for our teams to innovate.” said Genesys CEO, Tony Bates. “Today is a double celebration as it also marks the opening of our new Head Office in Menlo Park in the San Francisco Bay area, named after Menlough in Galway by two Irish settlers in 1851.”

The new office meets the latest environmental standards as well as integrating a cultural space open to community groups. The new office gives Genesys employees a responsible and enjoyable workplace with leading sustainability credentials in the form of an application for LEED (leadership & energy and environmental design) platinum standard.

Joe Smyth, senior vice president R&D and site lead, said: “This world class workplace in Bonham Quay will foster cloud innovation for our teams working on-site or remotely around the country. It also creates stimulating conditions for our employees and customers from all over the world, as well as community groups from the region, through events, workshops and charitable activities.”

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