IPhone X users report screen problems in cold weather

Apple iPhone X
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13 November 2017 | 0

Face ID has one important advantage over Touch ID that will become readily apparent this winter: you can quickly unlock your phone with gloves on. That may seem to make the iPhone X a cold weather champ, but there might be a fly in the ointment.

Recently, a small number of iPhone X owners have started to complain on social media that their display stopped registering touches when outside in the cold weather. The most prominent example is this thread on Reddit.

This is definitely not impacting the majority of iPhone X users. There has been plenty of cold weather in Canada over the last week, for example, and the majority of iPhone X users report that their screen works just fine. It’s hard to get a handle on exactly how many users are experiencing the issue, but the responses on social media make it seem exceedingly rare.

Apple sent a statement to The Loop, acknowledging the issue and promising a fix in an upcoming software release:

We are aware of instances where the iPhone X screen will become temporarily unresponsive to touch after a rapid change to a cold environment. After several seconds the screen will become fully responsive again. This will be addressed in an upcoming software update.

If your iPhone X screen happens to become unresponsive in the cold, there appears to be a workaround while you wait on the fix: just lock your screen by pressing the side button and unlock it again. Afflicted users report that this fixes the issue.

These sorts of complaints are not unusual. When you quickly sell millions of a popular product, even a 0.01% defect rate can mean hundreds of unhappy customers, and they’ll take right to the Web to complain. Typically in these cases, Apple would say they’re aware of the complaints and investigating, without admitting there’s a problem. In this case, Apple says not only is the problem known, but an upcoming software update will fix it.

IDG News Service

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