Twitter takes small steps to deal with harassment

witter CEO Dick Costolo
Pictured: Twitter CEO Dick Costolo. Source: Troy Holden for Twitter



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3 December 2014 | 0

Twitter is a real-time news platform, a social scene, and a forum for anonymous harassment and abuse. One of these things is not like the others, so the company is making changes to fix the process for reporting and blocking harassers.

The new tools won’t make life easier for prominent Twitter users who experience a daily onslaught of abuse, but they simplify the process of reporting abusive tweets within the Twitter app and managing block lists on Twitter’s desktop site. Now you can quickly tap through an abuse report to file a complaint on your phone, proof that Twitter has come a long way since first adding the ability to report abuse in summer 2013.

You can also see who you’ve blocked over the years, though there’s still no way to block or report harassers en masse. Twitter also has to respond to each abuse report, which in the past has taken days or even weeks. It’s unclear if that process will be expedited.

Twitter said back in August that it planned to reevaluate its policies and processes around harassment after Robin Williams’s daughter Zelda was attacked on the network in the wake of her father’s suicide. High-profile incidents of harassment have only escalated since that promise (for example, the harassment, intimidation, and threats toward female videogame critics that came as part of the #gamergate controversy). Tuesday’s changes aren’t exactly the radical steps Twitter needs to take to create a safe space, but a blog post announcing the small moves indicated more to come.

“We are nowhere near being done making changes in this area,” the company said. “In the coming months, you can expect to see additional user controls, further improvements to reporting and new enforcement procedures for abusive accounts.”

The changes are rolling out slowly but will take effect for all users in a few weeks.


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