Samsung officially halts Note7 sales
11 October 2016 | 0
Following reports of more Galaxy Note7s bursting into flames, Samsung on Monday released a statement saying it has stopped sales of the phone, and is no longer exchanging original Note7s for ostensibly safe replacement devices.
The statement also encourages owners of replacement Note7s to power down their phones, and request either full refunds or exchanges for the Galaxy S7 or S7 Edge.
It’s been a very rough week for Samsung’s mobile division. Going back to last Tuesday, as many as five different replacement phones have caught on fire. Samsung first issued a statement explaining it “adjusted” its production schedule to take the necessary steps for ensuring quality control. Then, a number of hours later, the company issued the full recall statement.
It’s a horribly over-used cliche, but, yes, this does feel like deja vu all over again.
In mid-September, responding to numerous reports of phones spontaneously catching on fire, Samsung issued a full recall for the original batch of Note7s. Now the company is issuing a second recall for the ostensibly safe replacement phones. Not much has changed in the revised recall language, though now Samsung’s recall includes replacement phones in addition to original Note7s.
As for what may have gone wrong, it’s possible that original Note7 had one of two batteries installed – one from a Chinese maker, the other made by Samsung. The Samsung batteries were deemed defective, so replacement units used batteries from the Chinese maker.
If the Chinese maker’s batteries are causing replacement units to catch fire or overheat, there is likely something wrong with the chemistry of the fast-charge mechanism.
Other theories have circulated, including that the original batteries were slightly too large for the Note7 body.
UPDATE: Samsung has announced it has stopped production of the Note7 completely. In a statement released today the company said: “For the benefit of consumers’ safety, we have stopped sales and exchanges of the Galaxy Note7 and have consequently decided to permanently stop production.”
IDG News Service