Technical support services company Trusource Labs is to establish an international operations centre in Limerick, creating 134 jobs over three years.
The project is supported by the Dept of Jobs, Enterprise & Innovation through IDA Ireland.
Trusource Labs, headquartered in Austin, Texas, works with companies specialising in the Internet of Things and provides support for companies that use Apple devices.
Its services focus on minimising the need for customers to phone for technical support, including working with companies and their engineers when products are at beta stage and focusing on ways to enhance the customer’s experience from purchase, installation and activation of the product or service.
The company helps develop content online and ‘in the box’ for troubleshooting, providing omnichannel support with phone, e-mail, social, chat and video in multiple languages.
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