COLT Telecom Ireland has launched the COLT Experience – a tailor-made communications offer for small and medium sized enterprises (SME) across Europe.
The company offers communications and IT systems across 13 countries in Europe and has 42,000 SME customers.
The COLT Experience consists of three elements; Collaborate More – consultative professional services; Create More – enhanced, SME specific, products and services; and Care More – a tiered level of customer care.
Collaborate More: COLT’s four-point process for collaborating with SME customers – Assess; Design; Implement; and Manage – will provide structure and flexibility through a consultative and relationship building approach.
COLT will offer customers full access to its consultancy and professional services, which could be used, for example, in the design and provision of complete security solutions.
Create More: Customers can choose from fixed price, pre-configured business packs providing solutions to their four key business needs:
Access; Security; Back-up; and Messaging, or have solutions built from COLT’s portfolio of services which have been grouped around six different business areas: internet business; private networking; applications; IT infrastructure; voice; and advanced voice.
Care More: COLT will give SME customers a choice of how the relationship is managed by offering standard and premium service level agreements
(SLAs) for project, service and fault management. The SLAs are written in plain language making them easy to understand. The standard SLA provides specific targets for delivery, while the premium SLA comes with a guarantee on time to deliver backed by penalties if deadlines are missed.
Gary Keogh, Managing Director at COLT Telecom Ireland Ltd, said, “at COLT Telecom we believe SME customers should ‘expect more’ from their telecoms provider. Now, with the COLT Experience, they can.”
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