Services-led ICT will lead, says Logicalis’ Clayden

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Ben Clayden, Logicalis

17 November 2014

In Logicalis we work very closely with Cisco on a global scale as one of our key technology partners. We share Cisco’s vision that ICT services need to be available to users anywhere, anytime and on any device. We also agree that ICT should be both service focused and user-centric.

As the traditional workplace becomes replaced by a virtual workspace, and in an ICT world that is increasingly software-defined, users are demanding greater flexibility from ICT. Business-focused applications running on a choice of screens and devices have been made a reality through recent innovations in corporate ICT. Portable virtual workspaces that include unified communications can be delivered securely on any network at any time. These workspaces provide users with the ability to define new working lives that are not restricted by traditional working hours or locations but instead focus on getting the job done in the most efficient way. Increasingly, the best talent in the market demands these tools as a prerequisite to accepting a role in innovation-driven companies.

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The days of vendor lock-in are not entirely gone but that approach is essentially becoming outmoded. Nowadays, smart vendors like Cisco compete by enabling their customers to have the widest possible range of choices, with solutions built on the principles of open standards and interoperability.

The main drawbacks of legacy ICT infrastructures have been that it is essentially inflexible, costly to scale and expensive to maintain. Moving on to the next level of service-led IT development is by no means easy for any organisation. Legacy investment was invariably hardware-centric, often siloed, difficult to scale and almost impossible to modify at speed.

To solve this problem, Logicalis developed a comprehensive ICT Transformation process to take our customers from their current legacy systems and application stacks to the next generation of business- and services-focused ICT. We have developed a carefully structured process using internationally proven methodology which is tested and validated daily in thousands of customers in 26 countries and across five continents. Our ICT transformation process brings customers from a discovery and assessment phase through a full transition and transformation phase and all the way to a fully service-led, ICT-on-demand model. Ultimately, we empower users with the services that they want from their technology and managers with the ability to track the business benefits of their investments.

The key to our success has been our deep relationships with customers and also with our best of breed technology partners such as Cisco, IBM, NetApp, VMware, HP, Microsoft and Citrix. Logicalis is one of the few Tier One global ICT providers present in Ireland, which truly offers customers a choice and helps them to evaluate vendor technology independently based on the technical merits for their unique environments.

When customers select Logicalis as their strategic ICT partner they know that they can trust our teams to provide a depth of ICT knowledge that moves beyond any one vendor’s offering. It creates a flexible model that can maximise their ICT potential to deliver on their business needs.

 

 

Ben Clayden is Cisco division manager with Logicalis.

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