Samsung Galaxy Note 7

Samsung halts Galaxy Note7 shipments after reports of exploding devices

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Samsung Galaxy Note 7

2 September 2016

Samsung won’t be counting on the Galaxy Note7 to boost its popularity anytime soon. The company confirmed on Thursday that it halted shipments of the Galaxy Note7 to three South Korean carriers, according to Reuters. The news comes on the heels of a report by South Korean News agency Yonhap about five claims of the devices “exploding” during charging, from all around the globe.

Yonhap cited an unnamed company official in saying that the Note7 will be recalled, both in Korea (where most of the explosions have been reported) and abroad. It continued: “Results of the investigation and relevant countermeasures will be made public this weekend or early next week at the latest.”

The source said only 0.1% of devices sold contain the potentially problematic battery.

So far there’s no word of a recall, or if this problem affects devices sold in Europe. There’s also no news on why the devices exploded, though the battery is said to be the likeliest culprit.

The Note 7 is Samsung’s latest phablet, with several compelling features that make it a worthwhile purchase for power users. The device has a 5.7″ display and a water-resistant design.  (Even the Note7’s S-Pen is water resistant.)

Samsung’s newest phablet can help you log into a Samsung Windows PC using the phone’s onboard fingerprint reader. The Note7 also comes with an Iris scanner, a Qualcomm Snapdragon 820 processor, and a USB Type-C port.

If you already own a Galaxy Note 7 you may want to talk to your carrier or retailer to see if any steps are being taken at this point. In the meantime, it’s probably best to never leave your Note 7 unattended while it’s charging until Samsung offers more information.

 

UPDATE
Samsung has issued the following statement:

“Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.

“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks. For more information customers need to contact the customer service team on 016950367.

“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.”

IDG News Service

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