Irish e-commerce software firm XSellco is planning to hire 40 new staff by the end of 2017.
The company is doubling its workforce in response to increasing demand for its e-commerce helpdesk and pricing products and is looking to hire in software development, sales & marketing, and customer service.
XSellco was founded by technology entrepreneur Ray Nolan and launched its first products in mid 2014. It has rapidly grown from 6 employees in early 2015 to currently employing 40 people.
XSellco has also recently made several high profile senior hires, including new chief commercial officer Frank McCracken, who joins from Boxever, and chief financial officer Barry Doyle from Storyful. The former EMEA head of Salesforce.com, John Appleby, has also joined the company’s board as a non-executive director.
XSellco’s platform consolidates incoming queries and order data from sales channels like Amazon, eBay, and Walmart as well as the users’ own web store, helping support teams deliver a better customer experience and reduce support costs. The platform also helps retailers increase profitable orders through dynamic price changes to ensure the optimum price is offered to customers at all times.
XSellco CEO Victor Corcoran said: “We’ve grown extremely rapidly in just two years and in that time we’ve built a team we’re proud of. Our greatest reviews come from existing customers, so we’re keen to keep improving the product and to double down on maintaining our own exceptional customer support standards. We remove much of the tedium for our customers, and their positive feedback leads to a great work environment.”
XSellco chairman Ray Nolan said: “Centralising transaction and support data from multiple sales channels in real time means we don’t just manage customer queries, we actively help to answer them… Great customers make great companies. We’ve been lucky to engage with folks who’ve guided our development and become evangelists for our platform. Keeping this momentum is our focus for the mid term.”
XSellco software supports over $250 million in transactions every month for over 3,000 customers in 60 countries. It aims to triple this number in the next twelve months. Its customers include MicksGarage.com, Littlewoods, Suzuki, Superdry and Lloyds Pharmacy.
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