From Capturing Complaints to Captivating Customers
Date: Tuesday 21st November
Location: Morrison Hotel, Ormond Quay, Dublin 1
The rise in customer expectations has prompted a change in the way leading organisations view complaints. Once seen as inherently bad, leading companies are now positively encouraging complaints and using the resulting information to tailor products and procedures in order to improve customer satisfaction, reduce costs and drive profit.
In this free educational seminar organised by Respond, the leading provider of complaints and feedback management software, a programme of guest speakers will help attendees discover how organisations can benefit by putting complaints and feedback at the centre of customer service strategy.
Guest speakers include Dermott Jewell of the Consumers
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