Phil Codd, Expleo

Expleo delivers world’s first anti-smishing solution for Permanent TSB

Account holders will be blocked from accessing harmful websites through mobile devices
Phil Codd, Expleo

12 October 2023

Expleo has unveiled ExpleoProtectUS, a world-first anti-smishing solution that alerts banking customers to fraudulent text messages. The software is being launched as part of a new security feature within Permanent TSB’s mobile banking app, PTSB Protect, which helps to prevent customers from falling victim to scams.

PTSB Protect is a new feature to its banking app which will help to prevent customers from falling victim to scams. It has integrated ExpleoProtectUS with its mobile banking app as it continues to roll out a series of measures and technology solutions to protect customers from fraudsters. The solution will inform the customer when it has detected a fraudulent SMS and take appropriate countermeasures.

Smishing – phishing-style scams that are carried out via text message – is a common threat to banking customers. Banks and law enforcement around the world, have warned of fraudsters posing as trusted brands contacting consumers by SMS to harvest bank account details. Recent figures from the Banking and Payments Federation of Ireland (BPFI) found that incidents of payment fraud and scams cost Irish consumers €85 million last year, an increase of 8.8% compared with 2021.




ExpleoProtectUS can be integrated with any bank’s mobile app and works on both iOS and Android operating systems. The software uses AI to determine when a customer has received a text message containing a fraudulent link. Customers must consent to the software checking their text messages, however, so no information is captured or shared by the bank or Expleo.

Phil Codd, managing director, Expleo Ireland, said: “As a global leader in technology solutions which solve today’s business challenges, we have a responsibility to ensure that what we do is not only good for businesses but good for society too. ExpleoProtectUS originated with this belief in mind at our first Hackathon and has been developed to provide a simple solution to a global problem. The team immediately saw its societal value; to protect the most vulnerable members of society, who are typically older and less tech-savvy.”

Peter Vance, chief operating officer, Permanent TSB, said: “Attempts to defraud customers through criminal activity has increased significantly over the last number of years. Our own research suggests that 75% of Irish consumers have experienced an attempt of fraud with 27% falling victim to it. With scams getting more sophisticated, consumers need to continue to be on their guard at all times. By introducing PTSB Protect as a new line of defence to our mobile app, we can now directly identify the source of this activity and help protect our customers before their accounts can become compromised. Financial fraud is a significant threat and it is often being targeted at groups that may think they are less vulnerable, so we’re delighted to partner with Expleo Ireland on this world-first anti-smishing solution”

TechCentral Reporters

Read More:

Back to Top ↑