Eir Business secures Dairygold data and voice over IP contract
8 February 2016 | 0
Eir Business has won a contract to design, build, deliver, manage and support Dairygold’s IPT infrastructure for its network of 38 retail co-op retail stores throughout Munster.
The contract delivers an improved communications platform which secures business and financial efficiencies for Dairygold as well as improving the customer experience for Dairygold’s own stakeholders.
“Eir has been our IT communications partner since 2013 and during that time they implemented a number of successful and cost saving technical solutions, including replacing our legacy PBX systems in our administration offices, milling facilities and now our retail outlets,” said Dairygold head of IT Brian Padden. “These changes enabled us improve our communication capabilities via the convenience of extension dialing across facilities, ‘follow me’ functionality, instant messaging, soft phone and presence. From a financial perspective we immediately benefited from direct OPEX savings of €65,000 per annum as well as cost avoidance of approximately €150,000.
Bill Archer, managing director, eir Business, added: “The management of this multi-faceted contract is focusing on quality of service, innovation and providing financial savings and technical excellence for Dairygold. As an existing client of ours, we were keenly aware of where we could add value, and most importantly, where we could use Dairygold’s existing network capability to greater effect, while at the same time bringing new technologies into the equation. It’s these complex business scenarios that fit well into our scope of expertise.”