Zendesk to create 100 jobs in Dublin

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2 July 2014 | 0

Zendesk, a provider of cloud-based customer service software, is to create up to 100 jobs at a new office in Dublin’s Grand Parade.

The company first set up its Development Centre in Dublin in 2012 with the support of the Department of Jobs, Enterprise and Innovation through IDA Ireland.

Zendesk enables organisations to provide superior service to their customers across multiple channels – from their websites, e-mails and phones to Facebook, Twitter and chat. It has more than 40,000 customer accounts providing customer service in than 140 countries and 40 languages.

The company announced the opening of its Dublin office at the end of 2012 with two engineers and a plan to grow to 25 by the end of 2013. Zendesk reached that number a month early and have more than doubled its headcount in the most recent six months to 52 employees. Zendesk officially launched its first European Data Centre in Dublin in March 2013.

Colum Twomey, vice president of product engineering at Zendesk, said: “Zendesk is committed to Dublin and its new location. We moved from a one-floor location to a new space with three floors and the capacity for as many as 150 people in the future, providing us with lots of room to continue to grow our team.

In other jobs news, ticketing platform viaGogo has announced it will open an office in Limerick. No details on the potential size of the operation were released.

TechCentral Reporters

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