Vodafone Ireland has been awarded Gold Partner status by Cisco Systems, the highest level of such partnership, becoming one of only five companies in Ireland to offer Cisco Gold level sales, support and services to Enterprise customers.
The certification recognises experience and excellence in Cisco skills, capabilities and customer experience, highlighting Vodafone Ireland’s capabilities as a provider of unified communications (UC) to business customers.
To achieve gold partnership, Vodafone undertook a stringent audit of its Cisco business across multiple categories, including: company overview, personnel, technical specialisations and accreditations, customer satisfaction management, support labs, demonstration facilities and skills, project management, design, recruitment, training, service management, spares, business continuity, change management, incident and problem management, continual improvement.
Vodafone said that its heritage in mobility-led solutions brings differentiation to the Irish unified communications market. UC is no longer just about converging voice, video, messaging and collaboration within the office/workplace, according to Vodafone. More and more, it is about providing an enterprise unified communications experience anytime and anywhere, regardless of whether employees are within the office environment or working remotely.
Through its partnership with Cisco, Vodafone can provide communications solutions either on-premise or in the cloud, supported by its 3G & 4G mobile and fixed networks to deliver a full end-to-end solution.
“Eighty per cent of Irish businesses say that customer service is a top priority,” said Anne Sheehan, enterprise director, Vodafone Ireland. “Vodafone is uniquely positioned, with our experience and heavy investment in mobile, to create opportunities that will genuinely introduce unified communications to Irish businesses to help them get closer to their customers. Cisco Gold Partner status recognises Vodafone Ireland’s substantial investment in our capabilities over recent years. Leveraging Cisco’s market leading solutions and our deep expertise in mobility, we are enabling our customers to rethink their current way of doing business, by unifying communications from the contact centre to the mobile ‘road warrior’, utilising video & messaging on the move from a smartphone, tablet or other mobile device. These are the tools and the real-time benefits that enable Irish businesses to respond to and reach their end customers much faster.”
“I’m genuinely delighted that Vodafone have secured Gold Level Certification,” said Adam Grennan, country manager, Cisco Ireland. “Together Vodafone and Cisco have a very strong proposition in a world that’s turned mobile. The ability to communicate anytime, from any location and on any device in a secure way is central to both our customer’s needs. After this strong start I look forward to strengthening the working relationship even further with the Vodafone team in the coming weeks and months.”
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