Nowadays it is quiet common for most small to medium companies to have a computerised accounts system. So why would they change to a newer system? The answer is quiet simple: adding features and benefits to make better use of human resources.
The use of your most expensive resource, people, can be greatly enhanced by using modern and low cost mobile equipment such as tablets and smart phones. Even laptops have now dropped below €350, making the use of such technology cost effective for even the smallest of businesses. Data access over the mobile networks has risen to dizzying speeds with the launch of 4G technology. At DP Systems, with our Advanced Business Manager product, we are perfectly placed to supply systems using this low cost technology.
What do I mean? Advanced Business Manager software has three main components that use all channels of communication with the office. Web portals support users, whether on laptops or desktops, where they can connect directly into the customised information required when out in the field, and mobile smart phone and tablet users get dedicated apps for Apple and Android ecosystems. The salesforce, whether online or offline, can interact with customer information when in the field.
The information within the software can be tailored for each and every function that a mobile user may want, with all screens fully customisable depending on the function being carried out. For example, if you are involved in servicing, the device will display everything you need to deal with a service call, the customer contact information, details of the issue, access to a knowledge base, spare part ordering and the ability to schedule a call.
If you are in sales, the screens adapt to display your specific requirements, with the ability to place orders, take returns, access account aged balances, view last payments made and collect and record payments on accounts.
“If you are in servicing, the device will display everything you need to deal with a service call, the customer contact information, details of the issue, access to a knowledge base, spare part ordering and the ability to schedule a call. If you are in sales, the screens adapt to display your specific requirements”
Using the web portals, you can grant your customer access to all of the relevant information that they need from you. They can place orders on line and automatically receive their special prices and discounts. They can check account balances and see the progress on any queries made. They can log service calls and check their status and even reprint any missing documentation or proof of deliveries. The web portal is also a valuable way to display new products and special offers or trade announcements.
The system is now a marketing and a CRM tool to meet all of your company’s needs in one easy-to-manage system.
This 24 hour a day interaction with your business frees your staff from the time it would take to accomplish these tasks. The mobile sales and service force within your company is now sending valuable information, in real time, back to your central system. There is no more waiting to see if Johnny collected that cheque, or if Mary did that service call — all information is there and available for all users to see. Orders are processed when received, customer issues are sent and logged to the correct person for quick and efficient processing.
Dermot Cullen is managing director of D.P. Systems Ltd
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