Three blames data centre issue for network outage

Image: Three



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7 April 2015 | 0

Mobile operator Three has blamed an electrical failure for an outage affecting 1.5 million former O2 and current 48 and Tesco Mobile customers yesterday.

A spokesperson quoted in a report on confirmed that a failure resulting in an increase in temperature at the company’s data centres that led to customers experiencing irregular 2G and 3G connectivity.

While the spokesperson said the outage was confined to yesterday, there had been reports of connectivity issues for former O2 customers from around the country since early last week on Three’s hosted forum on Problems included the inability to make calls, receive texts and top-up credit.

Three completed its purchase of O2 Ireland from Telefonica last July for €780 million, bringing its total user base to 2 million. Tesco Mobile and 48 both use the combined Three and O2 networks, adding to the load on calls and data.

The fault was said to have been fully rectified by 2am this morning after services were brought back on a “staggered basis”.

Three apologised for the downtime but did not say whether or how customers would be compensated.

TechCentral Reporters

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