National Forensic Mental Health Service goes live with InterSystems TrakCare

National service to digitally transform to support a new state-of-the-art healthcare facility

4 December 2023

The National Forensic Mental Health Service (NFMHS), has gone live with InterSystems TrakCare, to promote a safer, more timely, and efficient care service that will enable clinical staff to spend more time providing greater personalised care experiences for patients.

InterSystems TrakCare is a health information system and electronic medical record (EMR) for delivering and managing patient care across healthcare institutions. Used every day by hospitals, TrakCare manages more than more than 400 million patient records across the globe.

For NFMHS, it delivers individualised care programmes for each patient, based upon their rehabilitation needs involving long-term multidisciplinary team co-ordination to ensure the best possible care and outcomes. TrakCare supports best clinical and therapeutic practice methods and quality standards as defined by legislation, the HSE and Mental Health Commission (MHC) to optimise and quantify patient outcomes using established performance measurement systems.

The service previously relied upon manual documentation in paper form. The enterprise scale TrakCare EPR solution has enabled the NFMHS to become one of Ireland’s most digitally-advanced healthcare institutions.

Switching to TrakCare is delivering numerous benefits for the service to enhance patient care and improve patient outcomes. Clinicians now have access to a patient-centric and user-focused unified care record that provides a single view of the patient’s status and data. Having access to critical information relating to treatment planning and progress, test results, risk assessments, legal documentation, observations, and medications is helping to improve patient safety and enhance decision making by providing the clinical team with access to real-time data across all areas of a patient’s care.

For example, the TrakCare solution provides an enterprise scale medication management solution that is helping to ensure that patient medications are appropriate, and the patient is receiving doses at the required times to closely manage their conditions and symptoms. Where patients have co-morbid conditions, or risks, such as diabetes, TrakCare enables blood test results and medication dosing to be intuitively visualised to correlate and adjust medication dosing where required. The new digital record also facilitates compliance with Mental Health Act reporting requirements in Ireland including the documentation and seamless sharing of required documentation among approved care providers and legal services.

Pat Bergin, head of service, NFMHS, said: “The implementation of InterSystems TrakCare is fundamental in helping us to ensure we are consistently offering the best healthcare services to our patients. Leveraging it aligns with our commitment to excellence, enabling us to deliver even better care and enhance operational efficiency. It will reduce errors and increase clinical compliance. TrakCare’s real-time reporting capabilities will enable staff to monitor outcome measures, risk and incident management and legal compliance.”

NFMHS is planning to use InterSystems TrakCare to support its Personal Community programme for patients nearing the end of their rehabilitation journey, who are either being introduced into independent living units, or back into the community.

TechCentral Reporters

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