Irish Cancer Society implements ShoreTel unified communications

Trade

30 May 2012

Shoretel has announced the Irish Cancer Society is taking on its unified communications (UC) solution. The charity was aided by IT consultancy Netforce.

Dealing with 21,000 queries annually, The Irish Cancer Society is the nation’s leading provider of all information relating to cancer prevention, detection and treatment. The Cancer Information Service provides confidential advice to anyone worried about any aspect of cancer. Specialist cancer nurses are available to respond to calls, e-mails and online discussions from members of the public and offer an essential support to patients and their families.

The ShoreTel Unified Communications and Enterprise Contact Centre will help the Society to communicate more effectively internally and externally.

The new communications platform and feature rich UC capabilities are helping all employees at the Irish Cancer Society improve service delivery and enhance communication among colleagues. Presence tools which are helping identify when colleagues are available and their preferred method for communication at any time are particularly useful.

Vincent McCarthy, IT manager, Irish Cancer Society, said: "The simplicity of the ShoreTel system was its winning factor. Only minimal training was needed to be able to effectively use the management system and it can be managed internally which saves on service costs. Netforce worked to extremely tight deadlines to complete this project and the ShoreTel system was up and running in under three weeks. The transition has been painless and we have been experiencing the benefits from day one."

Barry Dillon, regional sales director, ShoreTel said: "For charitable organisations with high volumes of calls and online requests for information, services and fundraising, having an efficient UC system in place can be essential to the work they do. Additionally, helping all employees to collaborate better helps the Irish Cancer Society to put hard raised funds to their best possible use."

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