Intercom secures $50m funding round

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7 April 2016 | 0

Intercom has announced a $50 million funding round led by venture capital firm Index Ventures that will lead to the creation of 100 jobs over the next 12 months. The company, which has offices in Dublin and San Francisco currently employs 250 people.

Intercom’s platform is a suite of integrated products for every team including sales, marketing, product, and support. The company has more than 10,000 paying customers in 90 countries, up from 5,000 in April 2015, ranging from start-ups like Expensify and Trunk Club to public companies like Rackspace and IBM. Intercom’s customers communicate millions of times per day with 500 million of their end-users on the platform.

“We’ve been really fortunate at Intercom that our core focus on product continues to pay off,” said Intercom co-founder and CEO Eoghan McCabe. “Unlike conventional software companies, the strength of our technology has generated incredible organic revenue growth, meaning we don’t have to pump a ton of capital into sales and marketing. We can continue to focus on building product to help businesses communicate with their customers in a more personal way.”

In other jobs news, independent solid-state array vendor Pure Storage today officially opened a new support centre in Dublin to provide greater support for EMEA customers.

The facility is Pure Storage’s first major support centre outside of the US, and will provide deep technical expertise to the region as well as hosting 13 different languages among its staff base. It is expected the company will employ 36 by the end of this year.

CXC Corporate Services has also announced a plan to create 30 new positions in operations, multilingual sales, marketing & support at its new EMEA Hub in Dublin. CXC’s services include contractor management, compliance, risk mitigation, remuneration and payroll technology solutions. The centre for enterprise services will provide new opportunities for growth in the region.

Both investments are supported by the Dept of Jobs, Enterprise & Innovation through IDA Ireland.

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