An Bord Pleanála chooses opensky for case management solution

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Pictured: William Flanagan and Michael Cronin, opensky Data Systems

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24 August 2016 | 0

Opensky Data Systems has been awarded a four-year contract to design, build and support a an end-to-end case management solution An Bord Pleanála.

The new system, Plean-IT, will manage workflows, documents and records for the processessing of planning applications and appeals through a mobile-friendly Web portal.

“Case management, mobility, website/Web Portal, document management, reporting and management information, customer support, and non-functional requirements all had to be addressed within the one architecture,” explained Loretta Lambkin, chief officer, An Bord Pleanála.

“GIS spatial data and existing internal and external systems integration was another challenge. We had to find a partner that not only had deep knowledge of planning processes but also had proven expertise in several different silos of technologies and had the knowledge on how to bring them seamlessly into an overall architecture. Not an easy find!”

During the last year, An Bord Pleanála has worked with the Dept of Environment, Community & Local Government and the local government sector to ensure legislation and policies are put in place to drive the provision of a national e-planning service.

The opensky team will be led by programme manager Clare Mee, who has successfully delivered large scale enterprise projects for the HSE and the Dept of Jobs, Enterprise & Innovation.

William Flanagan, service innovation & engagement director at opensky said: “As a Microsoft gold partner, it was a natural choice to assess the advanced functionality and reduction in costs that some of the Microsoft tools would offer An Bord Pleanála. The CRM/xRM Dynamics platform emerged as a perfect choice for the core platform, giving staff a familiar and intuitive interface and enabling us to build out easily and quickly the integrations and customised features that were required to 100% meet the requirements of An Bord Pleanála.”

Plean-IT is set to go live in 2017.

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