Vodafone suffers network outage

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1 September 2016

Vodafone Ireland is currently experiencing a widespread network outage.

A notification on its web site, being highlighted by the @VodafoneIreland Twitter account, states:

“We are aware that some of our customers are currently experiencing intermittent issues with their mobile and data service, this is due to a technical fault.  We are working to restore service as soon as possible.  We apologise for the inconvenience caused and will keep you posted.”

There are unconfirmed reports that the technical issue may be due to a power outage in a data centre.

Last year, the company announced a significant investment in its data centre infrastructure here to support expanded services.

According to the Twitter feed, users from Kerry to Dublin and beyond are reporting problems.

The @VodafoneIreland account has responded by saying “we’re aware of this issue, our network team are working to fix”, but was unable to provide a timeline for resolution.

UPDATED:

Vodafone has responded to a request for comment from TechPro with the following statement:

“Some Vodafone customers are currently experiencing intermittent issues with their mobile and data services due to a technical issue. We have identified the root cause of the issue and are working to restore full service as soon as possible. We apologise for the inconvenience caused.”

The statement did not give any detail as to what the “root cause” identified was.

 

Updated:

A further statement was received from Vodafone late yesterday evening (01/09/2016) that appeared to support earlier reports of a power outage as the root cause of the outage.

“Some Vodafone customers experienced intermittent voice and data issues earlier today.  The root cause has been identified, a fix has been put in place and power is being restored.  Customers’ full service should resume over the next few hours. Vodafone apologises for any inconvenience caused.”

Service was restored through the evening.

 

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