VHI Healthcare says it has saved more than EUR150,000 since implementing a new ICT infrastructure management system over 10 months ago.
The organisation wanted to automate the monitoring of its ICT infrastructure and, working with reseller Data Edge, decided to opt for the Concord eHealth Suite in March 2002. Ten months on, VHI’s IT director John Creedon says the investment in the software has resulted in real and measurable savings.
‘For instance, increases in operational efficiency have enabled us to reduce our WAN bandwidth and costs significantly and with confidence and no effect on performance, and we have increased our server uptime.’
Creedon said that the organisation’s approach to pro-active problem solving and improved capacity planning has been enhanced by the visibility and control afforded by the eHealth suite. The suite is designed to combine real time information with historical context for integrated fault and performance management across systems, applications and networks.
Increased staff efficiency is another benefit, said Creedon. The company wanted to automate a variety of tedious, repetitive functions using embedded intelligence that could quickly produce relevant information when action is needed.
In addition, VHI needed to be able to quickly identify the sources of faults, potential outages and delays (brownouts) along with those users or business processes that are at risk.
Creedon pronounces himself very satisfied: ‘I expect even more impressive results for year two as we have recently started to monitor some additional critical processes, which will have a company wide impact’.
There was minimal disruption during implementation. ‘Concord required very little IT team resource during deployment; there was no negative impact on our customers or internal users.’
VHI Healthcare has 1.56 million members and an 84 per cent share of the Irish private medical insurance market. It has six locations throughout the country, employing 725 people in total.
03/10/2003
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