Ulster Bank apologises as customers hit by another group-wide IT outage

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3 December 2013 | 0

Royal Bank of Scotland (RBS) customers were unable to make card payments or withdraw cash as the bank experienced its latest IT outage which once again extended too Ulster Bank customers in Ireland.

Customers of RBS group companies including Natwest in the UK and Ulster Bank, were affected by the ‘technical problems’ on Monday evening, with online banking and mobile apps also unavailable.

The bank subsequently apologised to its customers via a message on its official Twitter accounts.

“We’re aware of some technical issues and are working hard to fix them. Sorry and thanks for your patience,” the statement read.

The outage occurred on ‘Cyber Monday’, expected to be one of the busiest online shopping days of the year, with irate customers venting their frustrations on Twitter.

The outage is the latest systems failure to befall the banking group. Last year a high profile IT meltdown led to millions of customers being unable to access accounts after a botched upgrade made to batch processing software CA 7 from CA. The incident is currently the subject of an investigation by the Financial Conduct Authority.

The bank suffered more IT related problems this year, with as a hardware problem blamed as Natwest customers were unable to make online banking transactions, cash withdrawals or debit card payments in May.

A statement on the Ulster Bank web site says that issues are now resolved.

“The systems issues that affected our customers last night have now been resolved and all our services are now back working normally. We would like to apologise to our customers. If anyone has been left out of pocket as a result of these systems problems, we will put this right,” said the statement.

 

Computerworlduk.com and TechCentral Reporters

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