Thorntons Recycling chooses Datapac as managed IT service provider

Pictured: Karen O'Connor, Datapac; Nicole Fitzgerald, Thorntons Recycling; Roisin O’Brien, Datapac

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9 April 2014 | 0

Datapac has won a contract to provide managed IT services to recycling and waste management company, Thorntons Recycling.

Thorntons operates recycling and recovery facilities in Dublin, Meath, Kildare and Wicklow and has a fleet of more than 100 trucks. The business has been experiencing significant growth over the last two years, increasing its employee numbers by 50% from 240 in early 2012 to 360 at present.

Under the terms of the deal, a dedicated team of Datapac experts monitor the network and servers from Datapac’s Support Centre.

Datapac will look after all vendor management on behalf of Thorntons, including guaranteeing the availability of its waste management and mobile driver interaction software. This software offers real-time collection location and validation, allowing drivers to identify and track every bin lift. Collection data is transmitted from each vehicle back to head office throughout the day.

Nicole Fitzgerald, finance director, Thorntons Recycling, said: “Outsourcing our IT to a company such as Datapac gives us access to experts across a wide range of technology areas and ensures our critical IT infrastructure is reliable and secure at all times.

“Datapac’s reporting system provides us with detailed information on everything they manage so we are always aware of what is happening on our network. Its online logging system and range of notification options, depending on how critical an issue is, provides us with the peace of mind that everything is being proactively and quickly dealt with and allows the internal team to concentrate on more strategic business projects.”

Roisin O’Brien, account manager, Datapac, said: “Thorntons is a fast growing business and our managed IT service supports this growth by enabling them to concentrate on core business objectives while we look after their day-to-day IT needs. As Thorntons continues to expand we will work in partnership with them to ensure it has full access to all of the latest and most advanced technologies.”

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