Trade NTT Data revamps call centre systems for eir Genesys implementation a game changer for customer service 22 Nov
Insights Changing workforce dynamics among most concerning threats to operational resilience Interim TechBeat survey results point to negative effects of hybrid working models 9 Oct
Pro Generative AI and the impact on financial services Sector-specific large language models perform better but have an issue with the transparency of training data, says Michael O'Reilly 9 Oct
Insights Operational resilience: Changing practices and familiar themes as DORA looms TechBeat looks for experiences of IT pros balancing technology, internal policies and legal obligations 2 Oct
Pro Being agile in a world of AI AI is here but it's a long way off disrupting human team dynamics, says Michael O'Reilly 25 Sep
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Trade NTT Data begins rolling out new MDR service Outsourcing offering being launched in Japan before a wider global release in 2024 26 Jul
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