Konversational, Ergo continue partnership with €3m deal
Konversational has signed a €3 million deal with Ergo to implement a customer workflow solution across the managed service provider’s network.
Konversational, a ServiceNow partner, and Ergo originally partnered back in July 2022.
It is also anticipated to generate revenue growth of more than €10 million in the next five years for Ergo, which employs 700 IT professionals across its Dublin headquarters and offices in Cork, Limerick, UK, United States, Colombia, New Zealand and Romania.
John Gilleran, managing director, Konversational said: “By utilising the ServiceNow Customer Workflow technology solutions, Ergo is ensuring that their service offering will support their ambition to become Ireland’s leading IT managed services provider. The move also reflects Ergo’s commitment to constant innovation in a rapidly changing global business environment.
“This latest deal builds further on our relationship with Ergo, and as the largest and most experienced company working with ServiceNow in Customer Workflow technology in the UKI market, we have the knowledge, pedigree and expertise to play a leading role in projects of this scale.”
John Clancy, MD managed services, Ergo, added: “Harnessing these technologies through our Ergo Connect client portal also helps us enhance our communication with our clients by providing multiple ways to interact with us, including virtual assistant, which allows our clients to digitally interact directly with the platform as if talking directly to a person.”
Ergo’s manages the IT needs for financial services, pharma, life sciences and public sector organisations in 36 countries across the globe.
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