A recent study by Ricoh shows that businesses across Ireland and Europe are finding it a challenge to keep up with the pace of technology-led change. 82% of employees feel the way they work is out of date and prevents them from being as effective and efficient as they could be.
The report is part of the Ricoh Document Governance Index 2012 and involved over 1,000 interviews with C-level executives, directors and other employees across Europe. Researchers asked employees what they thought were the best ways of meeting the challenges of an increasingly global, mobile and collaborative workplace are. One per cent of employees favoured collaboration tools while 4% said investment in new technology.
A large number of respondents recommended more regular reviews of the way they work and high level executive sponsorship, with 65% saying they believed global connectivity will be most important by 2015.
The study revealed a notable gap between board-level perception and the reality experienced by employees in the workplace. Among C-level/directors, 93% said employee feedback is gathered regularly and training provided when new technology is introduced, compared with 77% of employees while 76% said they receive training for new hardware and software.
With many organisations now managing four or even five generations in the workplace, the research highlighted some generational differences when it comes to managing business documents, as well as a broad level of harmony. There is consensus among the generations that sharing and having a central place to access information from any location is important today and would remain so in 2015.
"The opportunity for businesses is to listen more closely to their employees, consult with them every step of the way, and maximise their knowledge and experience," said Chas Moloney, director, Ricoh UK and Ireland. "It’s important that senior management can understand the needs of different generations and be able to give them access to business information and structures that they are comfortable with. Employees are a valuable resource that should be front and centre of any document process improvements."
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