Insight research centre develops AI for personalised mental health
A team of researchers from the Insight, the SFI Research Centre for Data Analytics at the University of Galway, is using its Lua Health technology to monitor mental health issues in employees of contact centre outsourcing company IntouchCX.
Lua Health’s privacy-aware software can measure and help an individual to manage their personal well-being. Most individuals ignore signs of stress until it reaches a crisis point at which stage it is hard to treat and ends up costing both the organisation and the individual. Its proprietary AI algorithm identifies signs of stress at the earliest onset and helps guide employees to appropriate scientifically backed treatments to stop the condition from escalating.
The research team of Dr Mihael Arcan, Fionn Delahunty and Kieran Fegan aims to explore innovative approaches to help employees understand their well-being in real-time, and know what resources and support is available to them and uses state-of-the-art natural language processing and machine learning.
An estimated 12 billion workdays are lost annually due to depression and anxiety, costing the global economy nearly $1 trillion, UN agencies, the World Health Organisation and International Labor Organization reported in 2023.
Dr Arcan said: ‘We have spoken to senior HR executives across the world as part of a customer discovery journey and they all told us that they their biggest mental health challenge is getting their interventions to their employees at the right time. People don’t know they need help until it’s too late.’
Paula Kennedy Garcia, EVP global innovation and product strategy at IntouchCX, said: “Designing a digital-first solution speaks to the engagement preferences of our workforce, with AI intelligence that recommends personalised resources at a time that matters most to them.”
Lua Health is supported by Enterprise Ireland through its commercialisation fund. and is expected to be spun out later in 2023.
The project is co-funded by the European Regional Development Fund under Ireland’s European Structural and Investment Funds Programme 2014-2020.
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