IBM Software Services Operations Centre to create 40 jobs
30 January 2014 | 0
IBM will create a new multilingual operations centre in Dublin that will provide global software services, creating 40 new jobs.
The centre will use cloud infrastructure and analytics to deliver operational services to IBM clients globally, paving the way, said the company, for more collaborative engagements with clients and a streamlining of service processes.
IBM’s launch statement said that using software as a service (SaaS), the new centre will drive innovation and the adoption of big data, cloud and collaboration technologies to deliver high value operational support, increase efficiency and improve quality and compliance across IBM’s globally integrated software services. With a single view of customer engagements across the enterprise, coupled with the use of predictive analytics, operators can collaborate and better manage a client’s needs by having a full view of the market and not just regional information.
“The centre will integrate and interconnect information from our software engagements around the world, enabling us to apply analytics, process innovation and experience to get closer to our clients. As a result, we can offer clients a greater involvement in the design and development of our software offerings and a more personalised engagement with our services”, said Michelle Ginther, director of Worldwide Services & Education Operations, IBM Software Group.
The services support centre is designed to be open and flexible in its delivery and will deploy key IBM products and services, such as cloud computing, that provides rich capabilities for enterprises considering a shared services model. With cloud computing, shared services can achieve business improvements in a short time, including increased sales, a better customer experience and optimised business performance by sharing client information, analytics and reporting in the cloud.
“A key part of the Government’s plans for jobs and growth,” said Richard Bruton TD, Minister for Jobs, Enterprise and Innovation, “is targeting growth in the ICT sector and we are seeing the fruits of our effort with substantial increases in employment in this sector. Through the Action Plan for Jobs, we have put in place measures specifically aimed at supporting the high growth areas of cloud computing and Big Data. Today’s announcement by IBM that it is establish a new multilingual operations centre and create 40 high quality jobs is very welcome news for Dublin. I am determined that with strong implementation of our plan we can see further much-needed announcements like this in the coming months”.
“IBM has a long history in Ireland,” added Barry O’ Leary, CEO IDA Ireland, “originally setting up here in Ireland in 1956. Today’s opening of their Software Services Operation Centre is yet another vote of confidence in Ireland’s ability to both provide and attract a strong technical workforce. From its Dublin centre, IBM will be managing key service activities for global clients. IBM in Ireland is another example of an IDA client company that has transformed its operations from manufacturing to services over the years.”