HCS has announced that it is investing €1.1 million into the launch of its telecom business, HCS Telecom. The new business expects to employ eight people by the end of 2024. The launch coincides with meeting customer demands for the transition of legacy phone systems to cloud-based unified communications.
The investment includes the upgrade of technology and equipment in HCS’ Irish-based data centre, with servers, backups, and security. This will allow for increased capacity which will, in turn, facilitate the expected growth of the company’s customer base.
In the last two years, HCS has added 1200 users and 100 new customers to its telecom client base. Its technology enables approximately 170,000 client calls to be carried out each month. HCS Telecom customers include Brothers of Charity Services and the National Software Centre.
Mick Foley, head of telecom solutions, HCS, said: “Legacy phone systems are static, which means that organisations don’t have the ability to work flexibly in an increasingly decentralised workplace. With this new division, we aim to address this challenge and enable more organisations to work from anywhere, safe in the knowledge that they are supported by a range of reliable and secure solutions.
“We have deep expertise in IT and telecoms, and we are leveraging our experience and skillsets to cement our offering for customers. HCS Telecom is a modern solution to a modern challenge and we look forward to helping our clients to continue to grow in an ever-evolving business landscape.”
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