Avaya and Microsoft Business Systems have announced plans for Avaya to integrate its IP Office System with Microsoft’s CRM application to provide an ‘all in one’ suite.
The new system will be designed to aid small and medium businesses in serving their customers, including new productivity tools.
The Avaya system will combine telephony data with CRM data. This technology has been previously available to large companies that could invest a significant amount of capital.
The new suite will have a low total cost of ownership, and combined with its speed of deployment, its is expected to broaden market opportunities for Avaya and its channel partners.
The first stage of the integrated application is expected by the second quarter of 2003, when it will be introduced to a limited market. The fully integrated product is expected to be available by end of this year.
30/06/2003
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