Workflow management has expanded across organisations, says Canon’s Brady
Workflow management has had the biggest impact for us. It incorporates all the challenges in the last few years, for example mobility, increased compliance and the ability to provide an accurate audit trail. For us, this all falls under the area of document management.
We have a lot of experience of this across various sectors, particularly in the public sector. For us, the term workflow management has expanded to look at the workflow across an organisation, this used to be within a graphical or print production department.
Now it has evolved into a workflow to cover when an invoice arrives in the mail room to when it is paid. If you look at the health service, workflow management can start from the minute a patient is admitted to hospital to the time a bill is paid. With all the touch points during this process (mobile devices, tablets, etc.) it is important that the workflow process is transparent and easy to track to avoid or correct errors quickly with the minimum of fuss.
Canon now deals with a documents and processes involving documents. Today, we have developed solutions for document management. Many documents that we print or use are part of an extended process, for example, purchase to pay, quality management, HR files etc.
Canon Ireland helps customers optimise their document and business processes with a broad range of professional business services and solutions.
Philip Brady is director of Canon Ireland