Work Trends Index finds half of employees consider remote working a reason to change jobs

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Microsoft research reveals changing habits of employees



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31 March 2021 | 0

The new world of work is here to stay, according to new global and Irish research from Microsoft. One year into Covid-19, employees have adapted to hybrid working and collaboration tools over traditional office practices. Microsoft has warned that organisations that fail to accommodate remote working are likely to lose employees to competitors offering flexible working practices and tools.

This comes from Microsoft’s annual global Work Trends Index, that involved 30,000 participants across 31 countries. The report showed that near three quarters of employees want flexible working options to continue.

Remote job postings on LinkedIn increased more than five times during the pandemic, with over 40% of the global workforce considering leaving their employer this year if remote working options are not provided. A total of 46% of workers said they are planning to move jobs within the year now that they can work remotely. Time spent in meetings has more than doubled globally, while over 40 billion more emails were delivered in the month of February this year when compared to the same period in the year prior. There has been a 48% increase in Microsoft Teams chats per person overall, and a 55% increase in the number of meetings and calls per week. Chats between 5pm and midnight have also increased.




Mass adoption of collaboration platforms

New research commissioned by Microsoft Ireland carried out by Behaviours and Attitudes (B&A) in February 2021 across a sample of 1,032 adults nationwide (641 workers, of which 378 are current remote workers), revealed that the majority of remote workers (84%) have migrated to collaboration platforms, such as Microsoft Teams, in the past year. In fact, 56% are making less landline calls as collaboration platforms are now the default choice when communicating with their colleagues within their organisations.

Collaboration and connection

Over half of remote workers (56%) agreed that they are making less landline calls now due to the use of collaboration platforms. When asked why, those surveyed said they see collaboration platforms as the natural choice to connect to colleagues since the pandemic started. In fact, 63% agree that they collaborate more now on work documents using these tools.

The biggest change is using these platforms for conference calls, as over 76% state that they use these platforms more, since the move to remote working, for those hosting internal conference calls. Also, those surveyed reported a clear increase in usage of these platforms for internal calls with colleagues and internal calls with other offices.

When it came to mobile calls, 44% reported making fewer mobile calls in favour of their collaboration platforms. When asked about benefits of these collaboration platforms, 49% reported that using collaboration platforms helped them to create a broader work circle. Since transitioning to these tools, 66% feel that they are using these platforms to their fullest.

Remote workers are also starting to use collaboration platforms for calls with suppliers. Indeed, 27% use collaboration platforms to contact suppliers, while 34% use them for contacting their customers respectively, compared to before working from home.

Room to disconnect

The new Irish research found that those who had migrated to collaboration platforms while remote working, saw the need to disconnect and better manage their work life balance as important. When asked what their priorities were:

  • 82% of respondents wanted a better work-life balance
  • 76% wanted to disconnect once the working day was over
  • 73% of those surveyed wanted to better manage daily distractions during the working day
  • 65% wanted to reduce the number of meetings they had to virtually attend every day

This is not just confined to Ireland, similarly globally, the Work Trends Index identified that 54% of workers feel overworked, with 39% feeling exhausted as time spent in meetings has more than doubled globally and over 40 billion more emails were delivered in the month of February of this year compared to this time last year.

Similar Microsoft Ireland research that was conducted in October 2020 showed that organisations that created a healthy digital culture (i.e. which protected employee’s focus and empowered them to make decisions as best suited them) saw major benefits, with 92% of employees reporting seamless collaboration with colleagues when working remotely. Furthermore, 94% reported being able to focus solely on their task when supported by a strong digital culture.

Laptops the device of choice for collaboration

The laptop is the most commonly used device for collaboration. The majority (55%) of those working remotely have either received from their employer or purchased a new device since the move to remote working. Still, 19% see desktops as the key device (compared to tablets and mobile phones) to use for collaboration platforms to carry out work-related communications remotely.

“While late last year we discovered that 97% of Irish employees cited the importance of becoming more innovative and flexible, our latest research shows that remote workers see collaboration tools and platforms, like Microsoft Teams, as the best way to connect, talk and collaborate,” said Aisling Curtis, commercial director, Microsoft Ireland. “In a hybrid workplace, traditional tools are being replaced in favour of real-time collaboration and communications that enable productivity,” she added. “Senior leaders need to be careful, as we move towards a new hybrid world of work, that they establish a culture that allows all their employees to continue to innovate and collaborate, while also providing the flexibility to disconnect when and where they need to.”

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