WhatsApp privacy update in breach of EU directives, says consumer watchdog
BEUC accuses messaging platform of breaching consumer rights through "vague" policy prompt
13 July 2021 | 0
The complaint is first due to the persistent, recurrent and intrusive notifications pushing users to accept WhatsApp’s policy updates. The content of these notifications, their nature, timing and recurrence put an undue pressure on users and impair their freedom of choice. As such, they are a breach of the EU Directive on Unfair Commercial Practices.
In addition, the complaint highlights the opacity of the new terms and that WhatsApp failed to explain the nature of the changes in plain and simple language. According s statementf from BEUC it is “basically impossible” for consumers to get a proper explanation of the update’s implications for their privacy – especially how their data might be handled by WhatsApp parent company Facebook