Microsoft’s dominance is leading businesses to overlook problems with its products, says analyst Gartner.
But the growth of Web 2.0 technologies will challenge the company’s position, says a recent report.
Microsoft software is not always the best but firms are swayed by a combination of integration, ease-of-use and aggressive sales and marketing.
Reliance on Microsoft limits firms’ flexibility, and also creates dependencies on the supplier’s other products, says Gartner.
But the advent of quick-to-market Web 2.0 systems will erode the Redmond-based supplier’s dominance and turn it into a follower rather than a leader.
‘As enterprises move to standardise on a single workflow platform, Microsoft will be challenged to displace key infrastructure vendors such as SAP and Oracle,’ says the report.
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