Touchpaper buys Touchpaper



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1 April 2005 | 0

Touchpaper, formerly RoyalBlue Technologies, has bought out its Irish partner of the same name, which was previously an independently owned reseller of its IT service-management and CRM software.

Touchpaper Ireland, which employs nine people in Swords, Co Dublin, was previously named Ficom before deciding to rename itself after its main partner in the late 1990s, according to Touchpaper director Lee Chadwick. ‘It is unusual, but it was symptomatic of the closeness of the relationship they had with us.’

Chadwick said he hoped the company’s direct presence in Ireland will enable it to capitalise on the solid customer base for IT service management systems built up by the Irish reseller. Touchpaper Ireland services 65 customers and annual revenues are currently in excess of EUR1m. There are no plans to change its sales or marketing strategy. ‘Its very much business as usual,’ said Chadwick.




Touchpaper chief executive, Graham Ridgway, said the acquisition will be of significant benefit to existing customers. ‘Our purchase of Touchpaper Ireland gives us direct representation in the country. Ireland is a rapidly developing marketplace for IT service management solutions, and we are looking forward to building our presence in the territory in the future. Our existing customers in Ireland have enjoyed a very good working relationship with Touchpaper Ireland and we are very pleased to be able to offer them even greater levels of service and support than before.’ he said.

Touchpaper is the result of a de-merger from its parent company, RoyalBlue Group, following a management buyout in September 2001.


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