Pro Integration approach proves a differentiator for Zoho A strong vision and in-house capability allows agile delivery to market, says Zoho’s Viswanathan 22 Oct
Pro Irish retailers look to AI and other tech to streamline business Facing myriad of challenges, from increasing customer expectations to competing in an online marketplace, Irish retailers look increasingly to AI and... 14 Feb
Pro Digital trust: how CSOs can help drive business Chief security officers should play a key role in building trust with customers, which translates to better customer acquisition, greater loyalty and... 15 Aug
Trade Creating customer value through cloud and security Business strategies are exposed and under threat through disruption and deception 27 Jul
Pro A strategic approach to data that delivers results, says Dataconversion’s Gleeson A data strategy is necessary to get the most from this increasingly important resource 13 Apr
Pro Dawn of the platform economy: the challenge for businesses, says Comtrade’s Šopar Just a few seconds of confusion in using a digital service can lead to abandonment 20 Sep
Pro Vodafone embraces digital transformation Largest of its kind project will see €120m investment and unified platform 30 May
Pro Is legacy equipment holding you back in a customer-centric world? Equipping customer service to meet demand for seamless communications across multiple channelsshould be a priority 9 Mar
Pro Spotlight: Customer experience will be the winner in new competitive battlefield Real value is created when connecting customers with a valuable experience, customised for them, says Bolger of Marketology 11 Apr
Pro Data is the foundation for engaging with customers Energy company uses data analytics to differentiate its customer offering 2 Jan
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