Browsing the "Contact Centres" Tag

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• Job seekers worried AI is unfairly screening out their applications

  Collins McNicholas Workforce Insights Report finds automation is making job seeking too impersonal

  25 Nov
• Changing threat landscape, regulatory burden putting pressure on IT departments to maintain resilience

  IBM, DNA IT Solutions experts will contribute to webinar on 9 December

  25 Nov
• Survey finds Shadow IT still a common problem for businesses

  More than 20% of respondents admit to using public Wi-Fi to share company documents

  24 Nov
• Google aims to double computing power every six months to drive AI growth

  Search giant intends to dominate market for reliability, performance, scalability

  24 Nov
• Cloudflare issue brings down millions of websites worldwide

  X, Spotify, ChatGPT among services taken offline today

  18 Nov