Using a remote-access program can be like performing a puppet show underwater. Everything works, but often slowly. A new version of Symantec’s PCAnywhere doesn’t radically improve things.
The beta version of PCAnywhere 11 we looked at is largely aimed at IT and help desk staffers who need to remotely configure and troubleshoot enterprise PCs. It is more difficult to master, in part owing to an ‘improved’ interface, but it is also nimble and very powerful.
PCAnywhere 11 sticks with direct PC-to-PC connection via the Internet, LAN, and dial-up modem. The biggest change for end users — a new interface — is a tad confusing, in part because you can do the same thing too many ways. For example, to start a remote file transfer, you could click Remotes at the top of the vertical toolbar to the left, then click Start File Transfer in the Actions section below. Or you could right-click the Connection item in the window to the right, or select a File menu option. We would prefer a more streamlined command path.
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