Ricoh invests €250k in Glasnevin document services centre

Ricoh Glasnevin
Pictured: Gary Owens, Ricoh Ireland Print and Document Services; Phil Keoghan, Ricoh UK & Ireland; and Gary Hopwood, Ricoh Ireland

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2 March 2016 | 0

Ricoh is investing €250,000 in a new document services centre in Glasnevin, Dublin. The facility will help Ricoh Ireland grow its document services revenue by 20% in the next year by focusing on the customer experience and boasting a suite of innovative new service lines.

The centre is double the size of its predecessor in Park West. With a large open plan interior, the centre focuses on service innovation, encourages streamlined workflow and offers customers faster turnaround times, increased capacity and new services.

The investment in the document services centre underlines Ricoh’s continued commitment to its customers through the development of a state-of-the-art customer experience centre.

Phil Keoghan, CEO, Ricoh UK and Ireland, said: “The investment in this new document services centre reflects the increasing role of Ricoh Ireland in the company’s global operations, as well as Ricoh’s growing commitment to the Irish market. Ricoh Ireland has enjoyed strong growth in recent times and has celebrated a number of notable successes. As we prepare to launch our next three-year strategic plan, this facility will underpin and emphasise our increasingly service-led approach. We’re also excited to launch our new Irish customer experience centre which will mirror other Ricoh centres of excellence around the world. It will provide our customers and partner network with a clear insight into the future of print and document management.”

Gary Hopwood, general manager, Ricoh Ireland, said: “Through brand new technology, expanded service lines and overflow capacity, the document services centre gives Ricoh Ireland a real competitive edge. Now, we have the facility, technology and expertise to sustain even further growth for managed services delivery both in Ireland and abroad.”

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