OKR: a goal-setting framework for thinking big

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5 September 2018 | 0

 

Objectives and key results (OKR) is a goal-setting framework that helps organisations define goals, or objectives, and then track the outcome. The framework is designed to help organisations establish far-reaching goals in days instead of months.

OKR has been around since the 1970s. The concept was created by Andy Grove, but popularised by John Doerr, who was one of the earliest investors in Google. OKR quickly became an important focus for Google, and companies such as LinkedIn, Twitter, Dropbox, Spotify, AirBnB and Uber have since followed suit.

“Although both KPIs and OKRs are used as performance indicators, OKRs can be seen as an evolved KPI, as they are more specific with quantifiable results,” Pete Zabroszky, BestVPN

Doerr’s OKR formula is to set an objective, which is “what I want to have accomplished,” and the key results, which are “how I’m going to get it done.” Thus, with OKR, a goal is not just what you want to achieve; it must include a way to measure achievement. Embraced by tech companies, OKR can help businesses stay on track in a fast-paced, ever-changing industry, while still encouraging innovation.

OKRs support a goal or vision and they should also be measurable, flexible, transparent and aspirational. They’re also typically established by leadership and they are never tied into compensation or performance reviews. Ultimately, OKRs help businesses set goals, often ambitious, and then focus on achieving the outcomes over the course of a business quarter.

OKRs vs KPIs
OKRs and key performance indicators (KPI) seem similar on the surface, but KPIs are intended to measure the “health of the business initiative,” says Ada Chen Rekhi, founder and COO of NoteJoy. She says KPIs are “reporting measures and less goal oriented by nature,” comparable to an informational dashboard.

“Although both KPIs and OKRs are used as performance indicators, OKRs can be seen as an evolved KPI, as they are more specific with quantifiable results,” says Pete Zabroszky, founder of BestVPN.

You do not need to abandon KPIs for OKRs, but you should establish the differences between the two. OKRs are tied to business goals and objectives, rather than employees’ work. KPIs on the other hand can be tied directly to an employee’s day-to-day work — they’re designed for achieving success in the workplace.

How to use OKRs
OKRs are “simple and flexible,” which can be good or bad depending on how they are implemented within your organisation, says Ben Brubaker-Zehr, founder of Teal Software. You want to avoid a “set it and forget it” mindset — OKRs should align with business goals and enterprise initiatives, with regular check-ins to gauge progress throughout the business quarter.

“When done well, OKRs can be really effective and ensure that organisational objectives cascade in clear, accountable, and measurable ways. When they aren’t they tend to be vague, personal, and not particularly useful,” he says.

OKRs usually contain three to five high-level objectives, with another three to five key measurable results for each objective. Even at the biggest organisations, it is never advised to have more than five OKRs at one time. For smaller teams and organisations, you will want to keep it to three. After establishing your objectives, you will track the progress of each key result individually and reference them often during the quarter.

“In the workplace, it’s a helpful tool to guide projects and initiatives because when a project pops up that doesn’t fall within our OKRs for the quarter, we need to decide whether want to add it in, and prioritise something down, or if we need to say no to this project,” says Chen Rekhi.

Establishing OKRs
You want to encourage your team to set goals that are uncomfortable and ambitious. However, it is important to emphasise that the outcome of OKRs will not negatively impact performance reviews, compensation or job security.

You will want to hold a brainstorming meeting where your team can establish which goals will have the most impact in the next quarter. Atlassian suggests posing the question, “What are the most important impacts we need to make in the coming quarter?”

Once you establish OKRs, you will need to score them, typically using a sliding scale between 0 and 1, or a percentage between zero and 100. A score of 0.3 or 30% means you missed the mark, while a score of 0.7 or 70% means you made progress but did not hit the target, according to Atlassian [https://www.atlassian.com/team-playbook/plays/okrs]. A score of 1.0 or 100% means you hit your target and accomplished your goal, but Atlassian advises that even a score of 0.7 or 70% is considered a success. OKR goals are typically long-term or “stretch goals” that will take longer than a quarter to complete.

Identify key results
Once you have established your objectives, you need to figure out the key results. Avoid turning your KRs into a to-do list, instead focusing on outcomes related to business priorities. Your KRs need to explain how certain tasks will produce desired results. Atlassian gives the following examples of an incorrect OKR and a correct OKR:

Wrong: “Ship feature X by the end of the quarter.”

Right: “Shipping feature X increases new user sign-ups by 10% this quarter.”

To make your goals measurable, you will have to consider each objective and the results you want. Since goals are inherently qualitative, you want to bring in an objective way to measure success. Each KR should also have an owner on the team — that person is responsible for tracking progress and finding ways to achieve the desired outcome.

What makes a good OKR?
OKRs are meant to be flexible, which means they can adjust with your priorities. Once you establish your OKRs, if you feel “totally confident you can hit a KR” then Atlassian suggests you increase the target by upwards of 30%. If you aren’t sure you will meet your KR targets, that means you probably set your sights high enough.

“We use OKRs to shape our business objectives across the year and then, armed with these high-level goals, build out individual tasks and projects across each team. This enables us to approach every project with an understanding of how it relates back to the wider objectives within the company,” says Zabroszky.

Every month you should evaluate and check-in on OKRs to make sure everything is moving along. You will want to predict the end-of-quarter score for each KR to judge how it’s tracking, to catch any problems or to adjust priorities if necessary. Average the score for all your KRs and that is your overall score for that specific objective.

OKR best practices
OKRs are used for both individual and team goal-setting to help knowledge workers prioritise work in fast-paced environments, says Chen Rekhi. The tech industry is fast paced — so it is important to stay focused on the most important priorities.

“OKRs are valuable as a tool to prioritise initiatives and define the desired outcomes from those goals. OKRs establish the purpose (objective) and the desired outcomes you want to affect with your work (key results),” says Chen Rekhi.

Atlassian offers the following check-list for setting OKRs:

  • Put the customer first
  • Don’t skimp on ambition
  • Tie OKRs to larger company goals
  • Just enough Os and KRs is enough
  • If you can’t measure it, it’s not a good KR
  • KRs are outcomes — not tasks
  • Assign KR owners

When your OKRs are complete, you will want to evaluate them to figure out what worked and what you need to change in the future. Ask yourself and your team if your objectives were ambitious enough, key results were measurable, any OKRs were ignored, they remain aligned with the business strategy and the organisation felt invested in the OKRs. You will want to establish what you learned and how to apply that to the next quarter.

 

IDG News Service

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