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Microsoft service outage hits Europe

(Source: Microsoft)

3 December 2015

A configuration error in Microsoft’s Azure Active Directory service is preventing customers from accessing a wide range of Microsoft services hosted in Europe, including Office 365 and Visual Studio Team Services.

The most recent problems began around 09:00 Thursday (03/12/2015) and were still ongoing shortly after midday UTC, Microsoft reported on its Azure status page.

However, the issues first showed up in Visual Studio Team Services on Wednesday, between 21.44 and 23.44, Microsoft said. Customers using Microsoft’s West Europe, South Central US, North Central US, and Australia East data centres may have run into HTTP 500 Internal server errors during this time, the company said.

Staff traced those errors back to a recent configuration change in Azure Active Directory, but rolling back the change did not eliminate the errors.

“Some of the roles in the farm across our Scale Units hit a caching bug that was triggered by the earlier outage. At this moment, we do not understand root cause of the caching bug, however we have taken the required dumps to do final root cause analysis and get to the bottom of the issue,” Microsoft staff explained shortly after midnight UTC.

The problems Thursday morning affected a wider range of services depending on Azure Active Directory, including Stream Analytics, Azure management portals, Azure Data Catalogue, Operational Insights, Remote App and SQL databases.

Some Office 365 customers were also unable to log in or access the service.

In preparing a failover to working servers, “The Azure Active Directory team identified an issue with the failover mitigation path, which would have blocked the mitigation,” Microsoft reported.

With that path ruled out, the team has been forced to take a more laborious one: updating Azure Active Directory front ends to call a known good configuration in the hope that this will improve performance.

“Some customers, particularly those in Europe and the UK, may have been unable to access services earlier today. Services are fully restored and we thank customers for their patience,” said Microsoft in a statement received at 14:20.


IDG News Service and TechCentral Reporters

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