Cloud

How Phone Pulse helps companies transition from legacy phone systems to the cloud

Zoom Phone for Business enables companies to streamline their communication and collaboration needs
Pro

28 March 2023

In association with Phone Pulse

The Covid-19 pandemic caused a significant shift in the way people work. With hybrid-working now the norm, businesses have had to adapt to new technologies to stay productive and maintain communication between team members. One area where the pandemic has helped drive change is in the way business users communicate through their phone systems.

Traditionally, businesses have relied on desk phones for their communication needs. However, the pandemic has led to a significant shift towards softphones, which are software-based phone applications that operate on computers and mobile devices. Softphones allow users to make and receive calls over the internet, eliminating the need for a physical desk phone. This shift has allowed businesses to stay connected with their team members even when working remotely.

One of the main benefits of softphones is that they are easily accessible from anywhere with an internet connection. This makes it easier for businesses to maintain communication with remote workers and allows employees to stay connected while on the go. Additionally, softphones come with the advanced features available from a phone system; like call recording, call forwarding, and voicemail, which can enhance productivity and streamline communication.

Phone Pulse, a solution partner for Zoom, can help companies make the transition from legacy phone systems to the cloud. Phone Pulse offers ‘Zoom Phone for Business’, the desktop and smartphone app that enables companies to streamline their communication and collaboration needs, as well as eliminating the need for on-premises hardware and reducing monthly costs.

With Zoom Phone for Business, a company can enable staff to make and receive external calls on the business phone numbers and DDI’s from any location using their Zoom app, and continue to display these numbers on outbound calls, replacing the idea to ring staff on their mobiles.

Using a DDI instead of a mobile number can benefit a business in several ways, including increased professionalism, improved customer experience, better call management, flexibility, and privacy. Using a DDI protects the privacy of employees. When customers call a DDI, they do not have access to the employee’s personal mobile number, which can help to maintain their privacy and security. By providing customers with a direct line to the right department or individual, a business can ensure that their communication needs are met efficiently and effectively.

Phone Pulse offer live demonstrations of Zoom Phone for Business and can advise on how your business can seamlessly transition your current phone system over to Zoom.

Contact us on 01-2863998 or sales@phonepulse.ie to learn more


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