FrontRange Solutions has released GoldMine Premium Edition (PE) 9 with enhanced customer service and new business support through better client knowledge sharing.
This latest upgrade to FrontRange’s GoldMine product, includes fully customisable, real-time dashboards. Its integration with Microsoft Outlook also allows for improved collaboration across the business, faster adoption rates and access to key information while on the move; facilitating client engagements and improving customer satisfaction levels.
“This new version of GoldMine Premium Edition extends the solution’s collaborative features, ensuring that key information is always available and easily shareable, to ensure a consistent message is always communicated,” saidGreg Anderson, global general manager, GoldMine and customer service management at FrontRange.
The PE9 dashboards are not static, they are both real-time and dynamic allowing users to immediately drill down into data, extracting a wealth of knowledge and information on how customers think, act and purchase. Dashboards can also be configured to integrate with third party systems, removing the need to login to separate systems to retrieve client information.
Its Microsoft Outlook support further enhances the sharing process, providing immediate visibility of GoldMine information without having to switch back and forth between the two applications. It is also possible to create and edit activities or opportunities from within Outlook, as well as share e-mails and calendaring items across the business. Businesses can also access GoldMine via Smartphones already integrated with a users Outlook client.
Integration of the two business systems will also help lessen the overall cost of managing customer relationships. With no heavy burden on IT to maintain the synchronisation of data between the two solutions, the maintenance of Outlook integration plug-in is also minimal and managed during the GoldMine PE maintenance process.
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