Sixty jobs for Galway at new Genesys R&D centre

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Facility will be company's largest in Europe



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6 January 2021 | 0

Genesys is creating 100 new software roles at its research and development centre for digital and artificial intelligence in Galway.

Genesys first established its presence in Galway in 2018 when it acquired local AI start-up Altocloud. At that time, it pledged to create 200 jobs in the region by the second half of 2021. It now plans to fill an additional 100 software engineering roles based at the facility or remotely spanning software development, cloud computing, DevOps, AI and user experience, a 50% increase over its original commitment. As a result of this growth, Genesys is relocating to a larger Galway location in the Bonham Quay development in the fourth quarter of 2021.

“We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation,” said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys. “The world has changed significantly during 2020, and we expect the new state-of-the-art facility to accommodate our workforce as it evolves.”




The new Genesys offices in Galway, its largest R&D site in Europe, will occupy nearly 40,000 square feet of the new development. The new office will provide Genesys employees in Ireland a responsible, healthy, equitable and enjoyable place to work. The new site has been designed to achieve the gold standard in leadership and energy & environmental design.

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