First Active has consolidated its IT maintenance into a single contract that covers the firm’s retail branch network of over 55 outlets nationwide, as well as its central administrative head office in Leopardstown, Dublin.
The financial institution has awarded the maintenance contract to a JLS Technology/Amdahl partnership. In so doing, it now has a single point of contact for all infrastructure problem ownership and resolution across its entire network countrywide.
This includes its mainframe and midrange servers, local and wide area networks, all branch and head office equipment and telephony. As part of the new contract First Active will also receive an integrated invoicing system that it believes will improve efficiency and reduce its maintenance costs.
The JLS/Amdahl partnership will have responsibility for managing all service and maintenance calls, the service level agreement (SLA), invoicing and management of the overall contract. Calls will be logged and managed on JLS’ Tesseract call management suite and the partnership will be responsible for providing monthly reports according to measurements in the SLA.
Depending on the specific nature of calls, individual companies will then be given responsibility for resolving specific issues. Amdahl and IBM will be responsible for the IBM S390 mainframe and the IBM RS6000 midrange servers. Cable and Wireless is answerable for the local and wide area networks, JLS Technology covers all branch and head office IT equipment and Damovo is responsible for all telephony maintenance.
According to Tom Bowen, country manager of Amdahl Ireland, the new arrangement will give First Active leverage in negotiating the best value for procuring products and support services in the future.
26/02/2003
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