The need to replace out-of-date equipment remains the overriding force behind the takeup of IP telephony, according to a report from research house Frost & Sullivan.
The World Enterprise Telephony Markets report revealed that businesses’ natural replacement cycles are still the primary driver for adopting IP telephony. It also indicated that one of the largest challenges facing the channel is the staggered approach to adopting IP telephony favoured by many businesses.
The report also claimed that many hardware-focused vendors would increasingly move towards software models to safeguard margins.
Vendor ShoreTel’s EMEA managing director Mark Swendsen said that
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