Few getting full benefits of unified communications

(Image: StockFresh)

22 April 2015

A survey of 660 larger firms (all employing over 1,000) has found that while most understood the benefits of unified communications (UC), with 60% citing improved business efficiency and 45% listing improved business agility, there were widespread issues with support for the technologies.

According to the findings, less than a third (29%) of organisations’ wide area network (WAN) infrastructure is currently able to fully support UC technology across all sites, while almost half of enterprises surveyed (49%) said they would require network upgrades at some of their locations to fully benefit from the technology.

The study revealed a large diversity in network readiness amongst industries. The sectors most able to roll out UC across the enterprise were telecoms (40%), business and consumer services (41%) and IT/computer services (38%). Those with the least UC-ready networks were found to be in manufacturing (19%) and banking/financial services (21%).

“Companies across sectors recognise the business advantages of running UC across their enterprise, yet this research highlights that only just over half of European organisations are currently able to do so,” said Adrian Thirkill, managing director, enterprise, Easynet.

“Intelligent or hybrid networks remove the need for massive upgrades and communication service providers (CSPs) delivering these can help organisations make the most of their corporate networks, and maximise the return of their existing UC investments in order to be as efficient and competitive as possible.”



Antony Savvas, IDG News Service

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