Fastcom network management solution saves Smyths Toys €50k

Fastcom, Smyths
Pictured: Ross Palmer, Fastcom, and Seamus Hogan, Smyths Toys

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29 February 2016 | 0

Network management company Fastcom has signed a €150,000 deal with Smyths Toys that is expected to save the retailer €50,000 on its IT costs.

Over a three-year period, Fastcom will provide Smyths with a complete network management solution; giving the IT department a unique and complete view of their entire network across 86 stores in Ireland and the UK and 4,774 connected devices.

Smyths’ unplanned maintenance costs and number of callouts have both now been cut by 50%. IT productivity, meanwhile, has increased by at least 75% as time spent diagnosing and fixing problems has significantly reduced.

Founded in 2004, Fastcom’s software allows businesses to view their entire network and connected devices from one location. Real-time analysis and alerts allow businesses to have complete confidence in, and understanding of, their network – ensuring fast diagnosis and unrivalled security. Threats are detected before they can cause any harm, while the time wasted searching for even the most basic issue is significantly reduced.

The deal came after Smyths Toys found its IP address had been blacklisted because a PC on the company network without anti-virus protection began sending spam e-mail.

Hogan explained: “A large part of our business is over e-mail and we were unable to send emails for a period of about four to five days. Year-round, we communicate with buyers in Germany and China to buy for Christmas, so we can’t afford to be down for any period of time,” said IT network and infrastructure manager Seamus Hogan.

“Before partnering with Fastcom, we didn’t have any visibility or control of the network; it just wasn’t there. Fastcom allows us to connect the dots all the way through: they are our network protectors. Very quickly we can see where a specific problem impacts, how it impacts and how it connects.”

Ross Palmer, managing director, Fastcom, said: “IT departments are attempting the impossible. They want complete control of their networks, yet they don’t have the resources. Instead, they find themselves wasting time and money on trying to find the root cause of basic problems while their expertise could be utilised elsewhere. Through Fastcom, they can get a complete and detailed view of their entire network from one location; cutting costs and time.”

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