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Event Information

• Wed

  15

  Oct

  2014

  itSMF Ireland Conference

  09:00
  

  Lansdowne Rugby Club, Dublin 4.

  
  

  The  itSMF Ireland will hold a full day conference on Thursday 16 October 2014 in the Lansdowne Rugby Club, Dublin 4.

  The conference provides an excellent opportunity to network with colleagues from the IT Service Management community and hear industry experts speak on the topics outlined below.

  Speaker	Topic
  Kaimar Karu, Axelos	Axelos approach to ITSM and ITSM roadmaps
  Dr Don Page, Marval Group	Supplier Management
  Ian MacDonald, Co-Operative Group	How assessment and benchmarking techniques were used to drive CSI and how this was applied to capacity management at the Co-operative Group
  Cath Bartlett,  Dyson	Suck it and see? Ingredients for great supplier relationships
  Vawns Guest, Virgin Media	Inter active Incident & Problem Management
  Mark Hipwell & Martin Goble	“It’s a journey, the future of supplier management…?” Service integration at Jaguar Land Rover
  Martin Delaney, IVI	The IT Capability Management Framework (IT CMF)
  Fran Davern,itSMF	Industry Awards Ceremony

   

   

   

   

   

   

   

  In addition, the winners of the inaugural itSMF Ireland Industry Awards for excellence in IT Service Management will be announced.

  This conference is open at an early bird price of €50.00 to members and €100.00 to non-members. This fee includes a full lunch. There is a 10% discount for bookings of 5 or more.

  To book your place at the conference and for more information visit www.itsmf.ie/conference.html 

  For more information on the itSMF Ireland Industry Awards for excellence in IT Service Management visit: www.itsmf.ie/awards.html